Privacy Policy

Last updated: 25/09/2025

Welcome to FLY (fly.hostnameserver.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and place orders for customized T-shirts. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information depending on how you interact with us:

a) Information You Provide Directly

Account registration: name, email address, password
Shipping & billing address
Phone number
Payment information (credit card, PayPal, etc.) — we generally do not store full credit card numbers ourselves (we use a secure payment processor)
Customization inputs: e.g. designs, text, images you upload or request for your custom T-shirt
Customer support communications (emails, chat messages)

b) Automatically Collected Information

IP address
Browser type and version
Device identifiers
Pages visited, time spent, links clicked
Cookies, web beacons, analytics data

c) Third-Party & External Sources

Payment gateway providers (for transaction verification)
Shipping carriers (for delivery status)
Marketing/advertising partners (for ad targeting)

2. How We Use Your Information

We use the collected information for purposes including:

Processing and fulfilling your orders (customization, production, delivery)
Communicating with you (order status, support, updates)
Personalizing user experience (product suggestions, promotions)
Marketing & promotional emails (you may opt out)
Fraud detection, risk assessment, security
Analytics and improvements to our site and offerings
Legal compliance and protection against claims

3. Cookies & Tracking Technologies

We use cookies, local storage, and similar tracking technologies to:

Remember your preferences and login state
Track site usage and behavior (analytics)
Provide targeted advertising
Prevent fraud and enhance security

You can control cookies through browser settings (e.g. disabling or deleting cookies). However, disabling certain cookies may reduce functionality (e.g. staying logged in).

4. Disclosure & Sharing of Information

We may share your information in the following situations:

Service providers / third parties: payment processors, shipping carriers, design/printing vendors
Legal compliance & protection: to comply with laws, respond to legal processes, protect our rights or safety
Business transfers: in case of merger, acquisition, or sale of assets
Consent: with your permission

We do not sell your personal information to third parties for their direct marketing, unless you explicitly opt in.

5. Data Retention

We retain your personal data as long as necessary:

To provide services and fulfill orders
To comply with legal obligations
For dispute resolution and enforcement

If you request account deletion, we will remove or anonymize your data, subject to legal or operational constraints (e.g. records needed for tax or fraud prevention).

6. Security

We implement reasonable security measures (encryption, access controls, secure payment gateways) to protect your data. However, no method of data transmission or storage is fully secure—absolute security cannot be guaranteed.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

Accessing your personal data
Correcting inaccurate or incomplete data
Deleting data (subject to exceptions)
Withdrawing consent to processing
Objecting to certain processing (e.g. marketing)
Portability of data

To exercise these rights, contact us at the information below.

Also, you can:

Unsubscribe from promotional emails
Disable cookies via browser settings

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or applicable age in your country). We do not knowingly collect personal data from minors. If you believe we have such data, contact us to remove it.

9. International Transfers

If you are located outside Pakistan (or our base), your data may be transferred to, processed, or stored in other countries. We ensure appropriate safeguards (e.g. contractual protections) for such transfers.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you by posting the revised version with a new “Last updated” date. Your continued use of the site after changes constitutes acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

FLY
Email: product@fly.com
Phone: +1-202-394-7151
Address: